Privacy Policy

1. Introduction

1.1. General

Every individual who visits our Website (referred to as the "Visitor") or uses our services (the "Customer") typically shares some personal information. Personal data includes any detail that helps identify You as a real person — whether we use it for identification or not. As soon as any information can be linked directly or indirectly to You, it is treated as personal data. In this document, the Visitor and Customer are together referred to as "You/Your".

We handle and process Your personal information in compliance with the General Data Protection Regulation ("GDPR") and applicable Indian data protection frameworks. Any mention of GDPR in this Privacy Policy refers to the Regulation of 27 April 2016 on the protection of individuals regarding personal data processing and free movement of such data (General Data Protection Regulation).

This Privacy Policy informs You about how we collect, use, and protect your personal data. We may update this Policy at any time. If there are significant changes, you will be notified. We recommend checking this page regularly to stay informed.

1.2. What is personal data?

Personal data refers to any detail related to You that can help identify you, either directly or through a combination of information. It may include basic information like your name and phone number or indirect data like IP address, location info, or digital identifiers.

2. Contact Details

For all questions related to privacy or your data, please refer to the contact information listed in our Disclaimer section on this Website.

3. Which personal data is processed, and how is it used?

3.1. Information Processing

Personal data

Processing purpose

Legal basis

Retention period(*)

Usage data :

  • IP address
  • Geographic location (e.g. city, region)
  • Browser type and version
  • Operating system
  • Referring website or link
  • Time spent on our website
  • Page views, navigation paths, and activity patterns during Your session

The source of this usage data is our analytics tracking system (e.g., Google Analytics).

We process this data to understand how users interact with our website and improve service delivery.
  • Consent

 

See the Cookie Policy on our Website for more details.

The source of the usage data is the use of necessary or functional cookies.

This usage data helps us monitor website performance and enhance functionality for all visitors.
  • Our legitimate interest in ensuring that the Website functions correctly, as outlined in our Cookie Policy.

Communication data

  • Name
  • E-mail address
  • Phone number
  • Address

The source of the communication data is the information You provide when contacting us — for example, via our contact form, email, or phone.

This data is processed to respond to your queries and maintain effective communication with You.
  • Legitimate interest

 

 

The data will be stored for 2 years after the answer.

 

 

The source of the communication data is the information You provide when You send us a request to become a point of sale.

This communication data can be processed in order to assess and finalize a distribution agreement with You.
  • (Pre)contractual relationship

The data will be kept for twelve (12) months after the contract is signed or the request is declined.

 

(*) Notwithstanding the above, we may retain your personal data if it is required to comply with a legal obligation under Indian or international law, or to protect your vital interests or those of another person.

3.2. Processors

A processor is a third party that processes personal data at our request or on our behalf. We may enter into agreements with such parties to deliver specific services or products. In these cases, we ensure that all processors are bound by written contracts that guarantee the confidentiality and security of your data. Processors act only under our instructions.

We rely on the following types of processors:

  • Marketing agencies and partners we collaborate with for promotional campaigns
  • Technical and hosting providers for ICT support and infrastructure management
  • Service providers handling administration (e.g., CRM platforms)
  • Customer communication service providers (e.g., live chat systems on our website)
  • Analytics platforms for monitoring performance and usage

4. Providing Your personal data to third parties

We may share your personal data with trusted partners listed on our website so they can contact you with relevant offers or services. In such cases, the partner becomes an independent data controller and will provide their own privacy policy when they contact you.

We may also disclose your data if required to comply with Indian legal obligations or to protect your vital interests or those of others.

5. International transfer (outside the EEA) of your personal data

Currently, we store and process your personal data only within the European Economic Area (EEA), which includes the EU member states, Norway, Iceland, and Liechtenstein. Your data will be protected under the GDPR or equivalent legal frameworks.

6. Security of Your personal data

We implement strict technical and organizational security measures to protect your personal information from unauthorized access, loss, or misuse.

7. Modifications

We may revise this Privacy Policy from time to time. If laws or our data practices change, a new version will be published on our website. We recommend reviewing this page periodically to stay informed of updates.

8. Your Rights

8.1. Guarantee of a legitimate and secure process of Your personal data

Your personal data will always be processed lawfully, fairly, and transparently as outlined in Article 3. We ensure your data is used only for relevant purposes and retained no longer than necessary.

8.2. Right to Access

If you can verify your identity, you may request access to information about how we process your personal data. This includes details such as the purpose of processing, the type of data involved, who has access to it, how long it is stored, and what rights you have regarding it.

8.3. Right to Rectification of Your Personal Data

You may request correction of inaccurate or incomplete personal data. You may also contact us directly for updates or changes to your information.

8.4. Right to Erasure (or “Right to be Forgotten”)

You have the right to request deletion of your personal data in the following situations:

    • Your personal data is no longer necessary for the intended purposes;

    • You withdraw Your consent to the processing and there is no other legal ground for processing;

    • You have validly exercised Your right of opposition;

    • Your personal data has been illegally processed;

    • Your personal data must be deleted to comply with a legal obligation.

    The deletion of personal data is mainly related to visibility; in some cases, deleted data may still be retained temporarily in secure archives.

    8.5 Right to Limitation of Processing

    You may request to restrict the processing of your personal data in specific cases — for example, if the data's accuracy is disputed, if it's required for legal proceedings, or while we verify your right to deletion.

    8.6 Right to Object

    You may object at any time to the use of your data for direct marketing purposes. In such cases, we will stop processing unless there is a strong legal justification that overrides your objection.

    8.7 Right to Data Portability

    You can request a copy of the personal data you have provided to us in a structured, machine-readable format. This data can be transferred to another provider unless technically unfeasible.

    8.8 Right to Withdraw Your Consent

    You may withdraw your consent for data processing at any time, especially regarding direct marketing communications.

    8.9 Right to Complain to the Supervisory Authority

    If you believe your data protection rights have been violated under the GDPR, you may file a complaint with the appropriate supervisory authority.

    8.10 Right to Revoke Your Consent

    If your consent is the legal basis for processing, you may revoke it at any time. Revocation does not affect processing done before your request.

    9 Updating Your Personal Data

    If your personal information held by us is inaccurate or outdated, please inform us so we can correct or update it promptly.

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